Original topic:

Samsung TV issue Power cycling

(Topic created: 04-10-2024 08:57 AM)
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AlexCh
Astronaut
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Projectors & Other TVs

Hello,

 

I have a Samsung TV with code EU50AU5072 that has the following simptom: it works, all good, a small pixel line can be seen in a corner, but no problem. After 5-10 minutes, the display goes black ( YouTube short added: https://youtu.be/Qb4Z9ZltJkU) and enters reboot loop with 2 red flashes. After a while, it works again, then black, and so on.

 

I opened it, if I remove the ribbon that goes to the display, it starts, tried the tape fix, but no luck (I thought I got it 2 times, but it was fixed by itself, as before, so it's tricky with the tape)

 

Any ideas why it works intermittently?

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Samsung_Moderator
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Community Manager
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Projectors & Other TVs

Thanks for reaching out. Based on the information provided, it is likely your TV will require service. However, I was unable to locate your model number as a US model. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured for:  https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Thanks for reaching out. Based on the information provided, it is likely your TV will require service. However, I was unable to locate your model number as a US model. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured for:  https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.