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Samsung UE40JU7000 LED 4K Ultra HD 3D Smart TV - won't turn on

(Topic created: 04-16-2024 09:38 AM)
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ossocafe
Constellation
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Red standby lamp is flashing. I've tried the usual things (different power socket, etc.) but nothing has worked. TV purchased in 2016 so no longer under any warranty.

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MelissaD
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Furthermore, if you are handy with a multimeter, which I am not suggesting you should do, voltages could be checked inside the TV where the boards are. Otherwise, I am sorry to say you may have to shop for a new TV.

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GaryB82
Epic Samsung Care Ambassador
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Sorry to hear your having a issue you would need to contact Samsung support to get this issue resolved since it would require a technician to diagnose the problem
https://www.samsung.com/us/support/contact/


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MelissaD
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MelissaD
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Also, I MUST add that if you did all the steps to verify it is not a power supply problem (meaning unplugging and replug in a different outlet, etc.) then unfortunately in my experience it may be an LED problem/failure or a Main Board failure.
Solution
MelissaD
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Furthermore, if you are handy with a multimeter, which I am not suggesting you should do, voltages could be checked inside the TV where the boards are. Otherwise, I am sorry to say you may have to shop for a new TV.
ossocafe
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Thanks - decided to bite the bullet and get a new one. Samsung support were not much help and I'd already tried the usual suggestions from the help pages/forums.

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MelissaD
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Sorry your TV bit the dust. It's the worst feeling to turn on a TV and not have it come on. Hope you enjoy your new one!
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