Original topic:

Smart Tv and Disney + wont start

(Topic created: 11-22-2019 11:56 AM)
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userqCA0LtZICy
Asteroid
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Projectors & Other TVs

Hello

i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. The network status of my internet is good along with the the network status of the Samsung Tv. All the other Apps within the Samsung Smart Tv work just fine except for the Disney Plus app. I get an error 1017 when opening the Disney + app. 
I am wondering if there is a possible firewall or Att Broadband/Samsung  setting that is causing the Disney Plus connectivity issue. I did try changing the DNS to 8.8.8.8, resetting the smart hub, restoring to factory settings, unplugging tv and didn't fix anything. Please help. 

 

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MsBri1
Neutron Star
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Projectors & Other TVs

Hello,

 

Here's a list of compatible devices.

https://www.samsung.com/us/appstore/app/G19280013786-compatible


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userYEfDhyFNtm
Constellation
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Projectors & Other TVs

my tv is compatible as the Disney plus app works when I connected the tv internet to my att cellular phone hotspot. Works with no issues so I am thinking there is a disconnect with my att fiber/Samsung tv/app. Could this be the case? If yes what do I do?

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userOWr08RO8Ss
Constellation
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Projectors & Other TVs

My TV is on that list but the app still doesn't show up as available.  😞 Poor form, Samsung.

user2ufDEg0lJY
Constellation
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Projectors & Other TVs

Do you plan to make it works with Smart TVs of 2015 and earlier? Would be much apreciated.

userzZU2zOEowx
Constellation
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