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SmartThings App will not populate option for Smart Calibration on iPhone 15 Pro

(Topic created: 02-18-2024 03:23 PM)
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colorgrafx
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This has been posted before - with no resolution other than calling the Samsung Phone support - and even then, there doesn't seem to be a solution.

The Smart Calibration is not available in the iOS SmartThings app for the QN900c. I've tried on the iPhone 15 Pro and an iPad Pro (M1 1st gen). Neither work. I've put them both on the same WiFi network, as we all know that Samsung TVs do not like having a hardwired network connection (unable to connect to any wifi devices). 

Has anyone figured this out????

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Samsung_Moderator
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Hello! Thank you for reaching out! As this is a issue with smart things I would recommend reaching out to our smarthings community using the following link: https://community.smartthings.com/

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RineJet
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You tried to do that with a apple TV connectedto you Tv ?
It will work.
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colorgrafx
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Are you saying, if I have an AppleTV connected to the QN900C that the Smart Calibration will not SmartThings App will not work?

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RineJet
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Just an idea :light_bulb:
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colorgrafx
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Per Samsung SmartThings app support ""Smart Calibration is currently not supported on iOS 17 and newer Apple devices due to issues with the iOS software connectivity to the camera."" This is odd, as the Camera Sharing works fine in the app. The problem is that the newer iPhone 15 Pro does not have an actual macro lens any more (ultrawide lens is used for macro) and the focusing/sensor is different than previous models. Apple and the App developers have to get it working - as it happens in all apps that previously called to the "macro" lens - as they are unable to focus on anything closer than 10". That doesn't help when the camera lens needs to be 3mm from the screen to calibrate.

DanWehr
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It's not working for the newest Android phones either like my GalaxyS24.
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Samsung_Moderator
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Hello! Thank you for reaching out! As this is a issue with smart things I would recommend reaching out to our smarthings community using the following link: https://community.smartthings.com/