Original topic:

Smudge line “inside” QN94A

(Topic created: 05-09-2022 03:39 AM)
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userPwQBLWjmrl
Constellation
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Projectors & Other TVs

There appears to be a internal smudge or backlighting issue with a recently purchased 65in QN94A. Initially thought this was on the screen but it didn’t wipe off and seems to be an issue with the display. Has anyone experienced this before? No damage has occurred at all.

Pictures are quite hard to see but it’s just above and to the left of the small ball on the screen near the middle.

1E792F67-13FE-4ABE-9C23-413738D416D4.jpeg

FD7F59BF-1100-4632-BECD-1E990E283506.jpeg

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Samsung_Moderator
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I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link to correct your display: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link to correct your display: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook
 
Send Message on Twitter
 
Send Message to Moderator