Youtube won't play age restricted videos on my Samsung tv

[Rod183]

My Samsung tv won't allow me to play age-restricted videos on YouTube. It was working and it just stopped. 

[Ekamek]

Account on app may have a problem unless parental controls are set. If no account, add one to unlock it.

[Rod183]

I checked app account and it is unrestricted. I have an account for YouTube and samsung with my age set up. I haven't had a problem till last week.

[Ekamek]

Ok. Account issues is what I know that will prevent age-restricted content from playing besides parental controls. Not sure if app was updated to impose the restrictions

[Rod183]

Parental controls are off. I'm using an account. Still not working.

[Ekamek]

Does it work on other devices like a phone?

[Rod183]

yes

[userdAsy2lwnfh · Accepted solution]

Had the same issue and found an easy fix. Used to work and then randomly stopped working. My google account was missing the birth year. Go to your Gmail app-manage your Google account-personal info. Update your birthday, save it and it will work

[Rod183]

That worked. Thank you

[SamsungLK]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!