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Original topic:

Youtube won't play age restricted videos on my Samsung tv

(Topic created: 03-23-2021 05:06 AM)
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Rod183
Asteroid
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Projectors & Other TVs

My Samsung tv won't allow me to play age-restricted videos on YouTube. It was working and it just stopped. 

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Ekamek
Black Hole
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Projectors & Other TVs
Account on app may have a problem unless parental controls are set. If no account, add one to unlock it.
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Rod183
Asteroid
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I checked app account and it is unrestricted. I have an account for YouTube and samsung with my age set up. I haven't had a problem till last week.
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Ekamek
Black Hole
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Ok. Account issues is what I know that will prevent age-restricted content from playing besides parental controls. Not sure if app was updated to impose the restrictions
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Rod183
Asteroid
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Parental controls are off. I'm using an account. Still not working.
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Ekamek
Black Hole
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Does it work on other devices like a phone?
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Rod183
Asteroid
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yes
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Solution
userdAsy2lwnfh
Constellation
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Had the same issue and found an easy fix. Used to work and then randomly stopped working. My google account was missing the birth year. Go to your Gmail app-manage your Google account-personal info. Update your birthday, save it and it will work

Rod183
Asteroid
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That worked. Thank you
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SamsungLK
Samsung Moderator
Samsung Moderator
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