I purchased this tv last November (just over a year ago). It has worked perfectly up until yesterday. While watching tv, a line appeared horizontally, pretty much cutting the screen in half. The bottom half is constantly flickering/ jumping while the top appears fine. It has progressively worsened and now takes around 20 minutes to turn on while flashing on a black screen. I have tried every tip I’ve found online and had support remotely factory reset the tv as well. Nothing changed. I have been told that my options are to pay $800 for repair or purchase a new tv with a small discount. Any helpful hints or suggestions? Needless to say, that will be the last Samsung product I purchase if those are my only solutions. My 8 year old 50” Vizio, which I bought the Samsung to replace and upgrade, still works perfectly. Very disappointed in my experience so far.
With what you have described the line running through the screen cutting the screen in half. Is caused from the TV digitalizer screen going out. Nine times out of ten, that is a hardware issue, something inside the electrical component is failing. If a tv is a year or under, it should still be under warranty.
Thank you for the response. Unfortunately, it decided to break on the one year and 12 day mark so the warranty was 12 days expired. I think you’re definitely correct on the issue, the entire system seems to be failing at this point as it continues to worsen.
Thank you for the reply. I was completely unaware that credit cards offered that, but luckily I used mine to purchase the tv and am now starting the claims process. Shoutout to Amex and their customer service.
