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Buzzing Noise from Samsung Netflix App

(Topic created: 05-06-2020 09:28 AM)
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userH6GzoeVYO0
Constellation
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QLED and The Frame TVs

We just bought a QLED Q80T TV and set it up yesterday. There is a terrible buzzing noise when using the built in Netflix app. It makes it impossible to watch. I've read that this is due to a firmware update from Samsung. When will there be a fix for this??? Makes me want to return this TV and go with a different brand! I've tested Netflix using our old Apple TV box and it works fine. So it's definitely the app that comes pre-loaded with the TV.

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QLED and The Frame TVs

The high frequency noise problem on the 75" Q80T has been improved and fixed on the latest firmware version 1402.1. You guys can manually update your TV by loading the firmware to the USB first if your TV hasn't already updated on its own.

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user6CdiCbHn5L
Asteroid
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QLED and The Frame TVs

I thought I was the only one! I also have a Q80T that is about a week old. I have tried changing settings. Nothing has helped.

userH6GzoeVYO0
Constellation
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QLED and The Frame TVs

So annoying...Next step that I haven't tried, is to call BestBuy and talk to their Samsung expert. Do you hear the same noise during Ambient Mode?

user6CdiCbHn5L
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QLED and The Frame TVs

Yes. The buzz changes depending on screen brightness. Doesn't seem like Samsung is interested in figuring this out. Calling Netflix is a waste of time. Seems to only be the reloaded app.

userMjwnNBBemF
Constellation
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QLED and The Frame TVs

Yep I first noticed the buzzing while in ambient mode but also now hear it on Netflix. I've had the TV (75 inch) for a couple weeks and was considering swapping it out for the same model, thinking it was just a defect with my unit, but it sounds like this is inherent to all or most Q80T 2020 TVs. I wonder if the Q70 or Q90s have the same issue...

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user09Z51jeMBn
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QLED and The Frame TVs

I'm a victim of this too

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user6CdiCbHn5L
Asteroid
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QLED and The Frame TVs

Hopefully an update or solution will arise in the near future. 

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Anonymous
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