Original topic:

Cannot Pair Remote with new TV

(Topic created: 07-14-2021 03:26 PM)
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user3I9MjHeEHw
Astronaut
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QLED and The Frame TVs

Tv is a 4k Qled Ultra.

Original remote from with TV would not pair, Nebraska Furniture installation guys could not get it to pair.
Samsung sent me a new remote and it will not pair either.   
I have tried all the ideas on this sight, ready to return TV to Samsung because I cannot utilize the remote.

 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

I understand how this may be frustrating and want to help if the troubleshooting steps in the link below do not help then I would recommend taking the tv back for an exchange. 

 

https://www.samsung.com/us/support/answer/ANS00049119/#:~:text=On%20most%20Samsung%20TVs%2C%20the,sy...


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2 Replies
CoolmanNikolai
Cosmic Ray
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QLED and The Frame TVs
Return it already best way to go
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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

I understand how this may be frustrating and want to help if the troubleshooting steps in the link below do not help then I would recommend taking the tv back for an exchange. 

 

https://www.samsung.com/us/support/answer/ANS00049119/#:~:text=On%20most%20Samsung%20TVs%2C%20the,sy...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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