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Original topic:

Netflix button not working on remote

(Topic created: 09-02-2023 08:09 PM)
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FarmerJ96
Constellation
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QLED and The Frame TVs

Hey guys,

Just got my new tv today, I got the QA75Q60CAWXXY model, everything seems to be working fine other than when I try to use the Netflix button on the remote it says the app isn't available anymore?

Netflix works perfectly fine on the TV itself it's just trying to use the remote button shortcut won't work.

Any help appreciated,

Cheers

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hi there, Thanks so much for posting about this. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

However, I also have the following link to our troubleshooting guide for remote control issues. Please note that there may be some minor differences due to the international aspect. 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/#unable-to-turn-on-or-control-the-tv-...

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for posting about this. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

However, I also have the following link to our troubleshooting guide for remote control issues. Please note that there may be some minor differences due to the international aspect. 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/#unable-to-turn-on-or-control-the-tv-...