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Original topic:

PAYMENT PIN for Art Store on a 65" Frame not working?

(Topic created: 08-01-2020 10:08 AM)
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userzcnqRn7meA
Constellation
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QLED and The Frame TVs

Entered all of my payment information for art store on the Frame and now it is asking me to enter (and re-enter) a 4 digit PIN.  Problem is when I press any button on the remote, no drop down keyboard appears.  Therefore, I can not purchase a subscription to the art store.  Only option is at the bottom which is to cancel.  Tried all day, no success.

 

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userMTI1Ue6CrS
Astronaut
Options
QLED and The Frame TVs

Found this and it worked! 
"I had the same issue and what ended up working for me was a manual pairing of the remote to the TV. I held the back button and the play/pause button down together for a few seconds to pair. Once that was done, when I hit the 123 button, a number pad popped up to enter the pin. While the rest of the remote had previously worked without the manual pairing, the 123 button did not until after. Hope this helps others."

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29 Replies
Anonymous
Not applicable
Options
QLED and The Frame TVs

We're sorry to hear that! Please go to Settings>Support and provide the full model code and current software version of the television so that we can best assist.

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userzcnqRn7meA
Constellation
Options
QLED and The Frame TVs

QN65LS03TAFXZA

 

T-NKMAKUC-1301.5

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user1RqEhwfJrO
Astronaut
Options
QLED and The Frame TVs

I am also having this same issue.  I tried updating software and can not enter payment code to buy access to the art store.

model. qn55ls03tafxza

software version. t-nkmakuc-2016.1

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MsBri1
Neutron Star
Options
QLED and The Frame TVs

I apologize for the delay. Does this only happen when you are trying to purchase things from the Art Store?


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useryZ5Obygl4W
Constellation
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QLED and The Frame TVs

I have the same problem.  Is there a solution to this?

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Anonymous
Not applicable
Options
QLED and The Frame TVs

@useryZ5Obygl4W Please provide the full model code and current software version of the television so that we can look into this for you. This can be found by going to Settings>Support

 

Factory reset or software update is usually the solution to this type of issue.

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useryZ5Obygl4W
Constellation
Options
QLED and The Frame TVs

Resetting did not work. I had to plug a usb keyboard in to get past and enter the pin. I think it's something wrong with your software. 

Anonymous
Not applicable
Options
QLED and The Frame TVs

We're glad you were able to resolve the issue, please keep an eye out for any available updates.

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userbTmrSx8sdA
Asteroid
Options
QLED and The Frame TVs

I am having the same issue. Get to the pin but there is no way to enter the numbers.