I purchased a frame TV in November and received the free 2 year art app promotion. However when I tried redeeming it, the app says it has already been used. I have contacted the frame.cs email and the Samsung checkout desk email. Also called the promotion support desk who redirected me to emails and to keep emailing-even though I don’t get a response. How can I escalate this issue? Does anyone work in the frame tv promo department?
Hello @Svss! Thank you for reaching out! It can be frustrating not to get your promotion. I would recommend reaching out to our promotions team at 1-866-888-5503.
I did call. The only solution is to wait for the frame help desk to reply back to my emails which is crazy. I will keep waiting until the end of the world I guess.
Hello @Svss! Thank you for reaching out! It can be frustrating not to get your promotion. I would recommend reaching out to our promotions team at 1-866-888-5503.
