Original topic:

Q80B wont update firmware

(Topic created: 03-31-2023 02:01 PM)
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user8icvGS3Q6Q
Asteroid
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QLED and The Frame TVs

hi, I'm having an issue getting my tv to update past 1006 software version... I just purchased the tv brand new and when I update via internet it comes up with "no update available (http404)" and with the USB with multiple attempts at placing the file various way just stops at 50 % and says no update you have the latest version which is not true as I'm on 1006 and the current version available for my tv on the Samsung website is Version 1430.1   basically the only reason i purchased this tv was for the Dolby Atmos sound and the Phillips hue sync app which is not available on this software version 1006.6

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Members_G1iTHL1
Constellation
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QLED and The Frame TVs

I'm having the same issue also. Stuck at 1006 yet the web site says there is a much newer version. HTTP404 is not really a encouraging error. USB update did not work also.

 

 
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Members_G1iTHL1
Constellation
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QLED and The Frame TVs

Looking at the SmartThings app I noticed that the model in the app has "T-PTMLAKUC" while the Firmware is listed as "T-PTMAKUC" on the website. I'm sure the TV has checks to verify that that firmware is correct and the zip, folder in the zip and model string value missing an "L" would be an issue. Either they are posting the wrong firmware on the website or simply got the model # wrong. Adding a "L" to the text file in the zip may allow it to try to update but I'm not sure I would want to risk it if this is really the wrong firmware.

[Main information]
upgrade type: USB
model string: T-PTMAKUC
major version: 1448
minor version: 1
build date: 2023-03-29
release name: SWU-OU_T-PTMAKUC-01448-2023-03-29-Release
firm code: SWU-OU_T-PTMAKUC_01448_2023-03-29

 

 
Rickets
Cosmic Ray
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QLED and The Frame TVs
This is the same with my q70a. The difference in their firmware code number is off by adding a letter and number. One tech support said it wouldn't make a difference, I beg to differ. Still hoping for an update. Stuck on firmware 1420 while current is 2111.1.
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Solution
mat88888888
Astronaut
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QLED and The Frame TVs

I had the same situation. However after contacting Samsung and having a tech look at my tv, they explained the issue. Apparently the q80 model in question has variants with different motherboards. Mine was made in Mexico and has v1006.6. That is the latest software available for that motherboard. The downloadable file from the Samsung website has two folders inside the zip. Each containing an update meant for a different variant of the same model. It is, however, confusing to see them label the downloadable file as v1430.xxx. But after downloading it you should be able to verify the version downloaded as v1006 in the .txt file within the downloadable package. Of course you will also find the update for the other q80b version included in the same package. 

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Cosmic Ray
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QLED and The Frame TVs
Also the same with mine, made in Mexico.
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