JUMP TO SOLUTION Solved

Original topic:

Q80T shuts off and won't turn back on without disconnecting and reconnecting power cord

(Topic created: 04-12-2021 07:07 AM)
1136 Views
userJfEKeWgije
Constellation
Options
QLED and The Frame TVs

What causes this and what will fix this issue

0 Likes
Reply
4 Replies
SamsungTam
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

Can you provide me with the full model code? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
userJfEKeWgije
Constellation
Options
QLED and The Frame TVs

QN50Q80TAFXZA

Bought from Best Buy in December 2020

0 Likes
Reply
Solution
SamsungLK
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

Make sure you don't have the unit plugged into a surge protector but directly into a wall socket. Ensure that you have the unit fully up to date. Lastly, try a factory reset of the device. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
SamsungLK
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply