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QE50Q60TAUXXU Horizontal black lines

(Topic created: 04-02-2024 11:02 AM)
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Dlloyd
Astronaut
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QLED and The Frame TVs
I have a Samsung QE50Q60TAUXXU TV that has 4 slim black lines running horizontally, originally there were only 2.
I have contacted Samsung and have gone through all of the trouble shooting options  but the issue is still there.
I purchased this TV due to the extended screen warranty, but when I contacted Samsung I was told that this warranty was only for screen burn?! I was not happy, especially as this was not a cheap TV.
Has anyone had this issue fixed? The repair company that Samsung has recommended does not have the best reviews in my area.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html