Greetings... I have a problem with my one connect and the hdmi ports are not working for me. I try to put the pc and the ps5 lasts me 5 minutes and it goes away I don't know what it is
Hello! Thank you for reaching out! This is strange with your HDMI working then not working. What could be happening is that you may need a new HDMI cable to fix this issue. After that, this may require a new Invisible connection cable for the one-connect box, you can purchase one from https://www.samsung.com/.
The last option would be service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! This is strange with your HDMI working then not working. What could be happening is that you may need a new HDMI cable to fix this issue. After that, this may require a new Invisible connection cable for the one-connect box, you can purchase one from https://www.samsung.com/.
The last option would be service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
