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10-31-2021 03:14 PM in
QLED and The Frame TVsHello there, I have the YV model QN75Q60TAFXZA For less than one year and probably turned it one for the 5th time today, all of a sudden a darker amber stripe was coming up in the screen and I am literally disgusted with this situation.
any suggestions?
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10-31-2021 03:26 PM in
QLED and The Frame TVsI understand how this may be frustrating with your TV having these issues if this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
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