Original topic:

QN85QN9CDFXZA turning itself off?

(Topic created: 04-16-2024 05:38 PM)
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useroo1g9Iuhyt
Constellation
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QLED and The Frame TVs

My TV continues to turn itself off every 10-15 minutes when utilizing my receiver. I've turned off all settings on the TV for any automatic turning off. I have done the typical troubleshooting such as unplugging and resets. Any advice?

7 Replies
userra
Comet
Options
QLED and The Frame TVs
Make sure CECis turned off I saw the feature in my settings on my Google Chrome cast I had connected that would allow it to power on. Maybe you have that setting in your tv or external device connected
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useroo1g9Iuhyt
Constellation
Options
QLED and The Frame TVs
Are you talking about any-net?
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userra
Comet
Options
QLED and The Frame TVs
I'm not familiar with Samsung tv but any net is interchangeable term for CEC consumer electronics control. I guess try to disable that may work but I'm not certain.
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useroo1g9Iuhyt
Constellation
Options
QLED and The Frame TVs
I could do that but then I'm unable to use my PS5 through my receiver. For the record the TV stays on when using the apps on the TV
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userra
Comet
Options
QLED and The Frame TVs
Is there a sleep timer set up or eco mode on?
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useroo1g9Iuhyt
Constellation
Options
QLED and The Frame TVs
Both off along with intelligent mode
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userra
Comet
Options
QLED and The Frame TVs
Update firm ware, and maybe try to remove the hdmi cords and see if it is still turning off. Hopefully someone will know the answer