Original topic:

Qled Q60a tv stopped working during setup

(Topic created: 09-15-2021 09:51 AM)
QLED and The Frame TVs

Just bought my tv, it was delivered this morning.  Come home to set it up, plug in the remote, red light turns off, start going through set up and the remote stops working.  Plug it back in, no red light, nothing.  


1 Reply
Samsung Moderator
Samsung Moderator
QLED and The Frame TVs

I understand how this may be frustrating and want to help, have you tried the following? 


Some TV models have a single button control. For information on where the button is located, see your user manual.

  1. Without using the remote, press any button on your TV except Power.

    If anything appears on screen when you interact with the controls, this confirms your TV is on. You can continue troubleshooting in our guide for TV has no picture or a black screen.

    If the TV's controls cause anything to appear on the screen but the remote doesn't, then make sure to also troubleshoot your remote.

  2. Unplug the TV for 30 seconds, and then plug it into a working outlet.

    The next thing we want to rule out is a power issue. Leave the TV unplugged for 30 seconds, and when plugging it back in, plug it directly into an outlet you know works (you can test the outlet with another device, like a lamp). If the red standby light comes on (and doesn't flash or blink), your TV is receiving power and will probably turn on now. This means there is an issue with the original outlet, or the surge protector if you were using one. If it still doesn't turn on even though the red standby light is now on, continue troubleshooting in the section for TV won't turn on, and red standby light is on.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.