Original topic:

Samsung Qn90a screen issues

(Topic created: 01-09-2023 01:33 PM)
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QLED and The Frame TVs

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Hello, I purchased a Samsung QN90A TV, after a year spots appeared on the TV, it interferes with watching TV, the viewing experience was damaged, I have a warranty for another 3 years, the dealer is not willing to provide service and says that everything is fine, how can you say that everything is fine and not honor the warranty?

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Can someone help me please ? 

 
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Samsung_Moderator
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QLED and The Frame TVs

Hello! Thank you for reaching out! I understand how this can be frustrating with your TV having these display issues. If this is occurring on all sources this will require service. You will have a couple of options depending on your warranty. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty standard Samsung manufacturing, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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