Original topic:

Streaming problem on QN65Q800T

(Topic created: 03-01-2024 11:57 AM)
1161 Views
Jrkoesterer
Asteroid
Options
QLED and The Frame TVs

Peacock and Disney don't work, everything looks correct but won't play content (QN65Q800T)

0 Likes
11 Replies
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs

Is it giving you a Error code 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Jrkoesterer
Asteroid
Options
QLED and The Frame TVs

No error codes , just spinning circle 

0 Likes
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs

To solve problem go to settings on TV and clear the cache for the Peacock and Disney app. This should resolve the issue. 

Open TV settings and Scroll down to Support and click Self Diagnosis then click TV Device Manager then scroll to the right and Under Manage Storage click Show App list and then scroll over to the Disney app and select View More and select Clear Cache and do the same on the Peacock App  



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Jrkoesterer
Asteroid
Options
QLED and The Frame TVs

Cleared data with no success 

getting “Sorry something went wrong. Please try again later”

0 Likes
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs

You want to Clear the Cache not Data and if that doesn't work I would suggest Uninstalling the App and reinstall it too see if that works 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Jrkoesterer
Asteroid
Options
QLED and The Frame TVs

Can’t uninstall app, OS won’t allow

0 Likes
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs
Strange I was able to uninstall both of them on mine


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Jrkoesterer
Asteroid
Options
QLED and The Frame TVs

I have a QN65Q800TAFXZA if that helps

0 Likes
Jrkoesterer
Asteroid
Options
QLED and The Frame TVs

For reference I can make this work by going through Mac mini, this seems like Samsung software error.

0 Likes