Original topic:

TV "Forgets" HDMI Input Info

(Topic created: 09-28-2020 04:03 PM)
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userKQXY24LHd7
Cosmic Ray
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QLED and The Frame TVs

I have an AppleTV connected to an HDMI input to a Q70. It was carefully setup and named AppleTV with the AppleTV icon, and inserted into the widgets/apps row for easy access. However, if I turn off/sleep the AppleTV, the Samsung TV completely forgets the HDMI input name, icon, etc. The next time I power up the AppleTV, I have to re-setup everything all over again.

 

Why can't the Samsung TV just remember the input setup? If I attach a new, different device I'll set it up myself.

 

Very annoying.

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SamsungLK
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

I recommend trying another device in the HDMI input to see if this is occurring with anything else. If this is the case I recommend reaching out to Apple. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.




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SamsungLK
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Samsung Moderator
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QLED and The Frame TVs

Does this only occur with the Apple TV?




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userKQXY24LHd7
Cosmic Ray
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QLED and The Frame TVs

Thanks for your response. The only HDMI input I use is the AppleTV.

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SamsungLK
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

I recommend trying another device in the HDMI input to see if this is occurring with anything else. If this is the case I recommend reaching out to Apple. If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Scottwhiter2
Astronaut
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QLED and The Frame TVs
This happens with multiple devices. Including my PS5. Stop telling people to reach out to a technician. It's obvious it's a software problem with the TV. Fix it.