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Wall Mount Needed For QLED QN65Q70RAFXZA ?

(Topic created: 04-08-2020 06:45 AM)
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user1oQMeZ5M8m
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QLED and The Frame TVs

I need to wall mount a QLED Q70R (QN65Q70RAFXZA). The manual is HORRIBLE - it says to call a phone number that just repeats "I can't hear you, please call again" over and over and then hangs up. The TV appears to have 4 x 1.5" (37.5 mm) deep holes in the back in a 400mm x 300mm VESA pattern, but the holes have philips head screws at the bottom and the manual shows you need a "wall mount adapter" - no part number, no size details, only that the VESA screws should be M8, 41-43mm in length, 1.25 pitch (NO description of the "adapter" the screws should use when connecting to the TV. The manual can be found at http://downloadcenter.samsung.com/content/EM/201905/20190516131051851/BN68-09450G-00_Q70R_ZA_ENG_US_... . Page 7 contains all of the information on wall mounting. Can anyone provide more useful information about how to properly install a mounting bracket before I return this as a piece of junk? Thank you for your time.

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GeorgeBrager209
Product Expert
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QLED and The Frame TVs

Hello,

 

I found this video on a Samsung youtube Channel for setting up the VESA wall mount for yout tv type. Hopefully this helps you out.

 

https://www.youtube.com/watch?v=FkxrQO_oCuE

 

Be sure to click " ✔ Accept as Solution" when you find an answer that works for you

 

Find out how to safely install a VESA wall mount to hang your TV from. Register your Samsung product to access all services and get faster support at https://bit.ly/register-samsung-products First off, ensure you find the ideal spot for your TV on the wall - consult a professional if unsure about
user1oQMeZ5M8m
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QLED and The Frame TVs

The video is accurate and appreciated. However, neither the materials included with the TV, the online manuals, or the Samsung website specify the Part Number for the require VESA Wall Mount (which is NOT included with the TV). Furthermore, neither the materials included with the TV, the online manuals, or the Samsung website specify the Part Number for the Adapter Kit required to use a third party wall mount. The Moderator reply from SamsungLou to this posting includes a picture of the "wall mount adapters" that were included with the TV, but 1) there are no instructions how these adapters are supposed to work (not included with the TV, in the online manuals, on the website), and 2) the pictured adapters do NOT match the adapters pictured in the manual - they are a completely different design!

 

I appreciate the effort, but I still don't have proper documentation.

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Anonymous
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QLED and The Frame TVs

We are sorry to hear about this. The wall mount adapters are small plastic rings that fit between the mount and the television. They would have been included in the box with the television.

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user1oQMeZ5M8m
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QLED and The Frame TVs

This posting includes a picture of the "wall mount adapters" that were included with the TV. However 1) there are no instructions how these adapters are supposed to work (not included with the TV, in the online manuals, on the website), 2) the pictured adapters do NOT match the adapters pictured in the manual - they are a completely different design, and 3) they do not fit in the holes on the back of the TV, do not have threads that would allow them to connect to a screw going into the holes on the back of the TV, and do not match any written documentation.

 

I appreciate the effort, but I still don't have proper documentation.

SamsungCaleb
Samsung Moderator
Samsung Moderator
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