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Original topic:

frame tv will connect to IPTV and Samsung TV but not to Telus optik

(Topic created: a month ago)
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sgm52
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QLED and The Frame TVs

Frame TV stopped connecting to Telus Optik on HDMI 1.  Still connects to IPTV on HDMI 2.  LG soundbar connects to optic.  Can still access apps and internet.   Have rebooted everything.  Nothing helps.  

 

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Samsung_Moderator
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html