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‎01-25-2023
10:54 AM
(Last edited
3 weeks ago
by
SamsungAl
) in
Turns on and off by itself and the screen blacks out repeatedly. Unable to do anything through the menu because the screen blacks out; preventing usage or consistent watch. We do not have water damage and we did not hit the screen. I tried to submit an online request for repair, but the site is giving an error message that it is unable to process
The product is the 58" Class Q60T QLED 4K UHD HDR Smart TV (2020)
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‎01-28-2023 02:58 PM in
QLED and The FrameHello! Thank you for reaching out! I completely understand your concerns with the tv turning on and off with a black screen appearing as well. Here is a link you might find helpful:https://www.samsung.com/us/support/troubleshooting/TSG01108742/
If the issue still occurs you can use the following link for service information or set up repairs: https://www.samsung.com/us/support/service/
Or reach out directly to Samsung Support at 1-800-726-7864.
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‎01-25-2023 08:25 PM in
QLED and The FrameI have the same TV (model and year) and I experienced the same thing last night. Nothing work. Tried unplugging the TV and plug it back. Nothing happened

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‎01-28-2023 02:58 PM in
QLED and The FrameHello! Thank you for reaching out! I completely understand your concerns with the tv turning on and off with a black screen appearing as well. Here is a link you might find helpful:https://www.samsung.com/us/support/troubleshooting/TSG01108742/
If the issue still occurs you can use the following link for service information or set up repairs: https://www.samsung.com/us/support/service/
Or reach out directly to Samsung Support at 1-800-726-7864.
