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Intermittent black screen with Nintendo Switch

(Topic created: 09-28-2021 05:19 PM)
users8wiE9ZC0b
Asteroid
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QLED and The Frame

Just purchased the 55" Frame tv a couple months ago and we are seeing the screen go black constantly when playing Nintendo Switch on it. It goes black for a second and then comes back. 

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SamsungCaleb
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QLED and The Frame

Just wondering have you also tried going into your switches system settings and go to TV output and change the RGB Range from automatic to limited? As this is not happening with any other devices it could be the settings on the switch. 


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SamsungCaleb
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QLED and The Frame

I understand how this may be frustrating and want to help, does this occur when on any other devices or only with your switch? Also, does this occur on all sources? 


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users8wiE9ZC0b
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QLED and The Frame

The switch is the only device we have plugged in, but it does happen on all sources if we move the switch to the other ones.

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SamsungCaleb
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QLED and The Frame

Thank you for confirming, does this happen with any other devices? Also, does this occur with apps such as Netflix or any other streaming apps? 


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users8wiE9ZC0b
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QLED and The Frame

It doesn't happen with other devices or any streaming apps.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

Just wondering have you also tried going into your switches system settings and go to TV output and change the RGB Range from automatic to limited? As this is not happening with any other devices it could be the settings on the switch. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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users8wiE9ZC0b
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QLED and The Frame

I'll see if that works. Thanks

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SamsungCaleb
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QLED and The Frame

Please keep me updated! 


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users8wiE9ZC0b
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QLED and The Frame

It worked!! Thanks so much!

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SamsungLou
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QLED and The Frame

You are most welcome.


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