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Original topic:

Q80a sound drops out back to TV speaker briefly.

(Topic created: 09-27-2021 05:49 AM)
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user9wm0zfBHbF
Astronaut
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QLED and The Frame

Just got a new 65' q80a and occasionally the sound drops out to my Sonos Beam soundbar. The beam is still responding via the Sonos app so I don't think it's the Beam and it's been working fine on my previous Samsung TV,  but new TV stops driving to it intermittently and goes back to TV speaker before resuming a few seconds later. It's connected via ARC/HDMI .

Any ideas?

 

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MrLarry
Neutron Star
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QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01109856/

I know it says no sound but give the steps a try. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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