Original topic:

Volume Goes all The Way Up or All the Way Down

(Topic created: 01-16-2023 05:12 AM)
Bwilli2000
Astronaut
Options
QLED and The Frame

Samsung QLED 65" Q70, made Nov. 2019. 

This issues started two nights ago. All of a sudden my volume went all the way down. I tried to increase the volume, but every time it would increase, it would immediately decrease down to 0.  I've tried all the solutions that I found online, including erasing apps, searching for an update (which I'm on the latest), repairing the remote, as well as resetting the TV to its factory settings. None of this has worked.  

And then started the opposite issue, where the volume increased all the way, and I couldn't get it down. 

I purchased it in 2020, so the technical support people said that I need to have someone come out to service my TV, because it is no longer under warranty. Here we are talking about 200 to 500.  

Has anyone else had this happen? This has rendered my TV useless.

 
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2 Replies
fjk1
Galaxy
Options
QLED and The Frame
Did you try to reset the tv to factory settings in the settings
Roman1530
Astronaut
Options
QLED and The Frame
Reset TV: Press "SETTINGS" go all the way down to "Reset" Press "ENTER"
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