Original topic:

85" QN900A with PS5

(Topic created: 08-10-2021 08:20 PM)
Members_NZQgkyx
Constellation
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Qled and Frame

When watching a movie or playing a game, sometimes the screen just goes black for about 1-3 seconds.  Sounds still plays but the video goes black.

 

Anyone know what this is or how to fix it?

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3 Replies
SamsungJam
Community Manager
Community Manager
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Oh no! I completely understand how frustrating that this could be. Are you running the 1515.4 software on the television?  If not, I highly suggested updating it.  And this is strictly with the PS5, correct?  Are you having any trouble with any streaming apps through the television itself?  


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Members_NZQgkyx
Constellation
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Qled and Frame

Honestly I don't recall if it happens with streaming apps but I feel like it has -- I will have to check the update when I get home.  With streaming though I do have times where the frame freezes and the audio continues.  This has never happened on my old tvs

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SamsungLarry
Community Manager
Community Manager
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Qled and Frame

Please keep us updated on your success.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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