Original topic:

Q6 75" screen flickered and has crosshair lines

(Topic created: 10-17-2021 07:36 AM)
CWatts04
Constellation
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Qled and Frame

Hello - our TV was purchased in February and last night it flickered off and on a few times on its own. When we turned it back on it had crosshair lines with a green square where the crosshairs meet.  We shut it off and unplugged it overnight and this morning the crosshair lines and green square is still there. Sometimes the green actually goes away, but comes back when you switch screens. I have a picture that I can attach but the green is not there.

Model: QN75Q6DTAFXZA (2020) 

20211017_101126.jpg

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Qled and Frame

I understand how this may be a cause for concern and want to help, does this occur on all sources and during the picture test? Also have you made sure the TV was not in demo mode by using the following link: https://www.samsung.com/us/support/troubleshooting/TSG01201503/


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CWatts04
Constellation
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Qled and Frame
Yes and yes
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Qled and Frame

My apologies this is something that will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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