Yeah I have been with Samsung since the S3 and have always defended them. This has been the final blow in pushing me to Apple. I sold my S20 2 weeks ago and picked up an iPhone 11 instead. Much happier. I wasn't always an Apple fan but it really just works so much better and with the Apple watch...it's great. Especially compared to the Galaxy watch running that awful Tizen software that isn't compatible with anything. I feel like Samsung is going to need to change things immediately if they want to keep customers. Prices will need to drop drastically as well.