Original topic:

Samsung Email app dysfunctioning today Nov 7 2023

(Topic created: 09-14-2023 09:50 PM)
RBinPerson
Asteroid
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Samsung Apps and Services

Hello--

Just today (Nov. 7, 2023) my Samsung Email app is dysfunctioning on the Galaxy S21. It's forgetting the email account passwords every half hour. Emails can't be received or sent without "verifying account" and when I try to do that, it doesn't go to the screens where you can change or enter passwords. I have to completely delete the email account and then add it again, and re-set up the account. This has happened repeatedly today. I even tried uninstalling the email app and reinstalling it. I tried deleting the app's cache. What's going on? Does the app need an update? Anyone else experiencing this?

Raymond

162 Replies
ACahMak
Constellation
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Samsung Apps and Services
Suggestions and links to info are always helpful Ithink. Sometimes it's a process of elimination, right? 😁
Anonymous
Not applicable
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Samsung Apps and Services
You are so very correct! Collaboration with others has the highest likelihood of a successful solution being found faster. Because we can look at what others have suggested. Try them, and sometimes we end up finding the answer individually. Thank you for adding to the discussion. It's very refreshing!
user3dKZKww0uN
Constellation
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Samsung Apps and Services
Yesterday when I was checking my emails, I noticed that it was not getting updates. The horizontal line runs across the top showing that it is updating but nothing changes. I uninstalled the app yesterday and reinstalled it. It updated the emails, however today it is not updating. Need help! Bought the S21FE last January. 
sbandroid
Astronaut
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Samsung Apps and Services
Same problem...the app on phone and tab...won't send or receive any emails. Please FIX.
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userXy3ZzKO4Wj
Constellation
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Samsung Apps and Services

Same!  I downloaded Outlook and can connect to my Comcast account with no issues.  The interesting thing is, I have 2 other Comcast email accounts and they are syncing fine in the Samsung App.  They do not have the 2 Step verification on them through Xfinity though.  I tried turning the 2-step off my main email account, then removed the account from the Samsung App, then tried to add it again.  It still went through the 2 step login process through Xfinity and did not solve the issue.

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Members_QW5sUAW
Asteroid
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Samsung Apps and Services

Interesting.  I have one Comcast email that is synching properly and the other two no.  One has two-step and one doesn't of the two that are not working right.  UGH, I hope this gets resolved soon!

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Dumbgeniuz
Cosmic Ray
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Samsung Apps and Services
Hey guys ... I'm sure I can't be the only one here by but a few months ago there was a update to the Samsung email app where it stopped auto syncing emails . I remember not getting the icon of a email for a whole day ( I usual get about 150+ emails a day due to work ) and I go into the Samsung email app and bamm there I had a bunch load of unread emails . I found it weird and went into the settings and made sure everything was correct and it was . I cleared the cache and then the memory for the app . That helped for like a day or two and then it just stopped syncing again on its own . I uninstalled the app and the reinstalled it and it worked for a day or two and again it stopped auto syncing. I saw something about this issue here on the community posts but never got any updates . Does anyone else still have this issue or know of a solution ,would highly appreciate it ...thanks 
Cjazz
Astronaut
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Samsung Apps and Services

I am having a heck of a time getting my Samsung email app to sync. I have 2 other email accounts and this is my personal. It's easy to find what I'm looking for and I don't have to worry about switching back and forth. Does anyone have any suggestions as to why this is happening. I'm not a techy person by any means and I have tried so many different avenues. Please help!

userx8OkH2vaFk
Constellation
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Samsung Apps and Services
Same issue! Very annoying.
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Footsie713
Constellation
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Samsung Apps and Services
Same issue as of November 7th? What's the fix?
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