Original topic:

Samsung magician is stuck on scanning for drive information

(Topic created: 05-25-2022 05:09 AM)
microsvc
Asteroid
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Samsung Apps and Services

Updated Samsung magician is stuck on scanning for drive information.  Since the splash screen is not minimizable OR moveable, I have to end task it since it NEVER finishes scanning for drive info.  

The previous version worked. I updated because I was prompted to by the app.

How can I resolve this mess?

4 Replies
ddaniel51
Comet
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Samsung Apps and Services

Did you cold boot the PC after the update?

 

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user09Bz3aAbMb
Astronaut
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Samsung Apps and Services

check if ther is any update in your intel drivers or in your bios, then retry.

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user0yubZeXKEx
Constellation
Options
Samsung Apps and Services

I've been having the same exact issue ever since the last update to Samsung Magician. Restarting the PC does nothing. I always have to end task in the task manager. It's completely broken now. Worked just fine a few weeks ago. Its apparently a Samsung software issue.

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usern8OnZBl77I
Constellation
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Samsung Apps and Services

Hmmm . . . I just got an email saying this topic was updated but the comment I uploaded originally is gone.

In any case, silence from Samsung.  That does not bode well.

FWIW, I followed ddaniel51's advice and just did a cold boot and that took care of the splash problem.

Hopefully Samsung will get involved and help out.  Let's see if this comment disappears as well.

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