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Original topic:

Security policy prevents use of camera

(Topic created: 10-15-2020 07:00 AM)
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Mrknownothing
Constellation
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Samsung Apps and Services

How do you fix this problem. 

13 Replies
LongHiker
Legendary Samsung Care Ambassador
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Samsung Apps and Services

If you go to Settings -> "Biometrics and security" -> "Other security settings" -> "Device admin apps" you can see which apps may be blocking the use of the camera. 

Snipergene
Asteroid
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Samsung Apps and Services

I just got this problem today right after I added two fingerprints. I tried your suggestion above. The only two apps I see under Device admin apps is Find My Device and Google Pay. Neither of those seem to be causing the problem. Help!

SamsungJustin
Community Manager
Community Manager
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Samsung Apps and Services

If the settings didn't work that longhiker provided above, I would recommend trying to put your device in safe mode, to see if you can access the camera without the error. By putting it in safe mode, this will let us know if it's a third party app that is causing the symptoms you're experiencing. 

 

Walkthrough: https://www.samsung.com/us/support/answer/ANS00062983/​​​​​​​

Snipergene
Asteroid
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Samsung Apps and Services

Did this and still same message in Safe Mode. This all started when I added the two fingerprints yesterday. What next?

Solution
SamsungRei
Community Manager
Community Manager
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Samsung Apps and Services

I understand how frustrating this can be. Look to see if the sensor toggle is off. It's in the pull-down menu. Looks like an EKG with a line through it. It will say sensor off or on. 

SamsungJustin_0-1652283181900.jpeg

(Thank you! - Above image courtesy of userE4wFYfKyyv)

You can also try going to Settings -> "Biometrics and security" -> "Other security settings" -> "Device admin apps" you can see which apps may be blocking the use of the camera.

If you still are unable to use the camera I would recommend trying to put your device in safe mode, to see if you can access the camera without the error. By putting it in safe mode, will let us know if it's a third-party app that is causing the symptoms you're experiencing. 

 

Walkthrough: https://www.samsung.com/us/support/answer/ANS00062983/
Lastly, you can try a factory reset. Follow the guide carefully, and back up all data and files you wish to keep: https://www.samsung.com/us/support/answer/ANS00062029/

 

If the message still occurs in Safe Mode and after factory reset, service would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


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Snipergene
Asteroid
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Samsung Apps and Services

I did a full factory reset and that fixed this problem.

Mommas5
Constellation
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it did work for you, cause a few days ago my phone started out of nowhere with the exact same problem and message, I also am unable to auto rotate my screen as well, which is super annoying. But I read that someone else had the same problem and even with a factory reset the problem didn't fix. I really don't want to have to do a factory reset 😫
Snipergene
Asteroid
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Samsung Apps and Services
The full factory reset was the solution that worked. Make sure you back everything up because it will take some time for the restore.
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userE4wFYfKyyv
Constellation
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Samsung Apps and Services

Turn off "Sensors Off"

Screenshot_20210104-105827_Gallery.jpg