Original topic:

Smart Tag 2 shows "connecting" and will not load in SmartThings

(Topic created: 05-18-2024 02:19 AM)
516 Views
MrTechno23
Cosmic Ray
Options
Samsung Apps and Services

I've been using the new Galaxy Tag 2 and like the awesome features they have. However I don't like that they're very unreliable and take so long to find or connect to. Here is an image of my app on my S23-Ultra and even after removing the battery it still doesn't connect or load the sound option. 

 
image
 
 
 
0 Likes
5 Replies
LongHiker
Legendary Samsung Care Ambassador
Options
Samsung Apps and Services
From your photo, the battery info says connected 1 minute ago. So the tag is connecting. It looks like the map isn't loading. I would check that you have given SmartThings all the location permissions that it needs.
0 Likes
MrTechno23
Cosmic Ray
Options
Samsung Apps and Services
All permissions are active, however it still doesn't load. I noticed my Flip 5 loads them and even my Tab S8
0 Likes
Stlrat
Constellation
Options
Samsung Apps and Services

Im having the same problem.  Any idea whats happening or a fix?

0 Likes
MrTechno23
Cosmic Ray
Options
Samsung Apps and Services
I believe that the SmartThings App isn't responding due to an update. Like I mentioned before it's loading on my other devices
0 Likes
MrTechno23
Cosmic Ray
Options
Samsung Apps and Services
There still isnt a solution to this error/glitch. I've noticed that some of my devices the tag works perfectly fine but on others it still turned off or greyed out. Seems like they have to update SmartThings
0 Likes