Smart Things hub will not connect or register

[douglasp75]

I’ve tried to install my device several times and it keeps giving an error message that says it can’t register the device

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand the frustration of not being able to connect your device. We found this article that may help with connecting the Smart Things Hub: https://www.samsung.com/us/support/troubleshooting/TSG01109706/

We hope that this will help resolve your symptoms. If not, please feel free to post your feedback and inquiry within the Smart things community, so the experts can take a look into it! You can also contact our smart things team at, 1-866-813-2404 or by email at, support@smartthings.com.