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04-02-2020
12:20 AM
(Last edited
a week ago
by
SamsungCaleb
) in
Hi
I have a UE55KS7000 model tv and live in the Isle of Man. When I try to download apps it is saying "Unable to conect to Samsung server. Please try again later. (AS415)"
I have tried resetting my router, logging out and back in etc, but nothing seems to rectify the problem - is anyone able to help?
Many thanks
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04-02-2020 01:11 PM in
Smart Home SupportThis forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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04-02-2020 12:25 AM in
Smart Home SupportHave you tried power resetting the TV by unplugging it for a few minutes and plugging it back up?
resetting the settings to defaults fix some of the bugs on the TV too
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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04-02-2020 01:23 AM in
Smart Home SupportHi Joellem
Just tried both of those things and I am still getting the same error message.
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04-02-2020 02:57 AM in
Smart Home Supporthave you tried to reset your internet router too because this is a network issue in which your TV is not connecting to the Samsung servers
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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04-02-2020 12:52 PM in
Smart Home SupportSame problem here - AS415 error code. Disney+ app WILL NOT LOAD. The suggestions regarding internet connections etc must be wrong. This must be an error with Samsung.
I can load the Disney+ app on my Amazon Firestick from the same wi fi source. How do you explain that?
Come on Samsung. Sort this ASAP.

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04-02-2020 01:11 PM in
Smart Home SupportThis forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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04-05-2020 05:10 AM in
Smart Home SupportI have the same problem and also live in the Isle of Man. If you get the solution I'm keen to know, thanks 🙂
