Unabale to connect to server AS415 error on Samsung Smart TV

[userFqQhuhLFs5]

Hi

I have a UE55KS7000 model tv and live in the Isle of Man.  When I try to download apps it is saying "Unable to conect to Samsung server. Please try again later. (AS415)"

I  have tried resetting my router, logging out and back in etc, but nothing seems to rectify the problem - is anyone able to help?

Many thanks

[Joellem]

Hi @userFqQhuhLFs5 

Have you tried power resetting the TV by unplugging it for a few minutes and plugging it back up?

resetting the settings to defaults fix some of the bugs on the TV too

[userFqQhuhLFs5]

Hi Joellem

Just tried both of those things and I am still getting the same error message.

[Joellem]

hi @userFqQhuhLFs5 

have you tried to reset your internet router too because this is a network issue in which your TV is not connecting to the Samsung servers

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

[user5sCVDmNU7q]

Same problem here - AS415 error code. Disney+ app WILL NOT LOAD. The suggestions regarding internet connections etc must be wrong. This must be an error with Samsung.

I can load the Disney+ app on my Amazon Firestick from the same wi fi source. How do you explain that?

Come on Samsung. Sort this ASAP.

[SamsungAl · Accepted solution]

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  

[rachq]

I have the same problem and also live in the Isle of Man. If you get the solution I'm keen to know, thanks 🙂