Original topic:

Unable to see SmartTags in Devices or SmartThings Find

(Topic created: 2 weeks ago)
cain-marko
Astronaut
Options
Smart Home Support

so I have 2 smart tags, both in my cars. had not opened smart things in months till 2 days ago. looks like this app got an update and when I go to "devices" my tags are gone. I see all my other devices but that tags are not listed. 

 
I know tags should now be in "smart things find" but I don't even see that. anyone having this issue or can help me?

 

 
1 Reply
floydvoid
Comet
Options
Smart Home Support
remove the battery from the tag and go through the set up/pairing process again. if that doesn't work take a volt meter and test if the battery is dead.

after the update to smart things one of my tags showed up and one didn't. both just needed to be re-synced, but one had a dead battery.