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Original topic:

Cannot install the new SmartThings app on my Galaxy Tab A7

(Topic created: 12-01-2020 12:37 AM)
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user8HHT3E2yZf
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Cannot install the new SmartThings app on my Galaxy Tab A7.

 

Keep getting error.

4 Replies
SamsungCaleb
Samsung Moderator
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I'm sorry to hear that, does this occur after a power cycle on the tablet? Also, can I have your full model number? 


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user8HHT3E2yZf
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Hi Caleb,

 

Thank you for the swift reply.

 

This was happening when I was trying to install the smartthings app from playstore. But I tried later from the Galaxy store and I was able to install from the Galaxy store. So I am good!

Anonymous
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We're glad to hear it! We appreciate the update.

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userkzzb2PRmY1
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Odd. When I try to download the app from Galaxy Store it redirects to Google, and it says the app isn't compatible with my A7. Very frustrating.