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ā10-19-2021 10:32 PM in
DiscussionsSolved! Go to Solution.
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ā10-20-2021 12:11 AM in
DiscussionsI was told by 2 separate UBreakIFix stores (which are the most used Samsung authorized repair shops in the US) that they can fix physical damage and basic internals but if its internals past that they generally have issues getting chips and boards so they'll refer you to send the phone to the Samsung repair shop in Texas (~7day turn around).
Word of warning though, Samsung warranty fixes are all or nothing. AKA when you send it in they'll contact you saying that in order for them to fix whatever went wrong on their end you'll have to pay their fee to fix the back glass you mentioned is cracked.
That being said you'll have to pay the repair cost, but skip the middle man, call Samsung customer service (whether or not you ever registered the warranty doesn't matter nor does of its in your name even) and explain to them the issues and that you'd rather speed up the process and ship it in. They'll email you a UPS next day air prepaid shipping label and even help set you up with free options through the local ups hubs to help box it up and send it in safely.
They replaced my main board, wireless charging pad that's between the boards/battery and the back glass, the back glass, and camera cover piece for free. Had it back 5days after I sent it off.
So... basically they'll fix it but you'll have to pay them to replace your back glass out of pocket which is still cheaper than buying a new phone.
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ā10-19-2021 11:17 PM in
DiscussionsFile a warranty claim under a defect.
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ā10-20-2021 12:11 AM in
DiscussionsI was told by 2 separate UBreakIFix stores (which are the most used Samsung authorized repair shops in the US) that they can fix physical damage and basic internals but if its internals past that they generally have issues getting chips and boards so they'll refer you to send the phone to the Samsung repair shop in Texas (~7day turn around).
Word of warning though, Samsung warranty fixes are all or nothing. AKA when you send it in they'll contact you saying that in order for them to fix whatever went wrong on their end you'll have to pay their fee to fix the back glass you mentioned is cracked.
That being said you'll have to pay the repair cost, but skip the middle man, call Samsung customer service (whether or not you ever registered the warranty doesn't matter nor does of its in your name even) and explain to them the issues and that you'd rather speed up the process and ship it in. They'll email you a UPS next day air prepaid shipping label and even help set you up with free options through the local ups hubs to help box it up and send it in safely.
They replaced my main board, wireless charging pad that's between the boards/battery and the back glass, the back glass, and camera cover piece for free. Had it back 5days after I sent it off.
So... basically they'll fix it but you'll have to pay them to replace your back glass out of pocket which is still cheaper than buying a new phone.
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ā10-20-2021 12:53 AM in
Discussions- Mark as New
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ā10-22-2021 03:58 PM in
DiscussionsLike I said though, it's all or nothing. If you were to tell them that you don't want the back glass replaced because you don't want to pay for it, they won't replace or even look at anything.
Personal opinion is back glass replacement no matter the cost can't be as much as buying another of these phones
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ā10-20-2021 01:43 PM in
DiscussionsHello @jdunk312 ,
A device under beta program is covered with same warranty as a device with non beta software. Please contact the nearest Samsung Service Center for assistance. To locate the nearest Service Center, please call 1-800-726-7864.
Regards
One UI Beta Team