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Original topic:

Camera lense not focusing

(Topic created: 06-05-2025 11:04 AM)
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stinas96
Asteroid
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Is anyone else having an issue with their camera? As soon as I open up the app and try to take a picture of something up close, I can hear the lense motor skipping and focusing in and out very quickly. I have to exit the app and open it a few times and then it works fine.
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4 Replies
userz1D3Ftiggr
Constellation
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Same here. I was at a important event and the camera was focusing on one object and the rest was blurred. Was so disappointed.
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Tom6068
Neutron Star
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Try clearing the cache in the camera app. Go to Settings/Apps/Camera then go to storage and open that. Then clear both the cache and the data. Clearing the data will reset all user input settings and reset the app to its default factory settings, but it is easy enough to re-set them back. See how that works.

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USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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a63548
Cosmic Ray
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I'm sorry to hear that happened but at the same time it is a beta. If it was such an important event why would you risk anything by running a beta??
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