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Original topic:

Camera not working

(Topic created: 09-17-2021 07:37 AM)
Chrisant1035
Constellation
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My camera is not working. Front and rear. The settings, grid, etc. show up. The flash works, however the screen stays black. I can take a pic, but it's just black.
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11 Replies
PN88
Asteroid
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Same issue
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PN88
Asteroid
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This is the biggest failure of beta so far
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moseck
Astronaut
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Has the issue been resolved?
Most of my issues were resolved after a refresh.
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PN88
Asteroid
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No. I even called Samsung support. He couldn't help out in any way except for giving me service center locations. Refresh means restart? I even tried soft reset and clearing cache or data from camera app but doesn't change anything.
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PN88
Asteroid
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Also when I click on camera settings it crashes.
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PN88
Asteroid
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Any solutions? Difficult to stay without camera app and phone feels useless..
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USBetaModerator
Beta Moderator
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Hello @Chrisant1035 ,

Please try clearing data and cache of camera app in settings -> apps -> camera . If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

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PN88
Asteroid
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Tried both. No luck. I see more and more users on S21 ultra reporting this. But its still not in known issue log. Hoping for quick resolution. Life is not the same without camera these days 🙂
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sebas5287
Comet
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Did you allowed permissions like camera, microphone and storage to the camera app?

Also do you have under settings > privacy > Camera Acess Enabled as well as Mic Access?
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