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Original topic:

ONE UI 4 or 12 software update

(Topic created: 11-24-2021 01:16 PM)
gigi90
Asteroid
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My snapchat video calls are not working. I did everything possible, uninstalled , reset installing it back again and still prompts me to voice call instead of video chat. Everythinf happenee after this new update... I have the Galaxy S21
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Floridajeepgirl
Astronaut
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The same is happening to me. This last update has done a number on the phone 😔
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notforhire
Supernova
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do a search on this board to find others with similar issues...also, who's your carrier? it matters.
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gigi90
Asteroid
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I have tmobile
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notforhire
Supernova
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are you not prompted to choose between video and voice?
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gigi90
Asteroid
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When i select video call it goes straight to voice call and my camara is all grayed out
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user_ams007
Samsung Care Ambassador
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Try installing Google carrier services and then reboot your phone, this will sometimes fix carrier problems with video calling issues
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gigi90
Asteroid
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I did all of that. I talked to samsung n did everything they told me n still the same
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gigi90
Asteroid
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Like this Screenshot_20211122-193050_Snapchat.jpg
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USBetaModerator
Beta Moderator
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Hello @gigi90 ,

As issue involves a 3rd party app, fix needs to be performed from the application side. It would be best if you let app developers know of this issue through their support channels.

Regards,
One UI Beta Team

 

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