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Original topic:

Convert to eSim not working (TMobile)

(Topic created: 10-23-2021 12:48 PM)
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rjbrunner2
Asteroid
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When I click on "Convert to eSim" it just keeps loading, not even the cancel button works. I eventually have to close the app.
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9 Replies
user_ams007
Planetary Samsung Care Ambassador
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Try installing Google carrier services then try installing the esim
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rjbrunner2
Asteroid
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This did not fix "Convert to eSim".
IgorT
Cosmic Ray
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Didn't help in my case. I have asked T-Force to reactivate my physical SIM
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C4RR1LL0
Galaxy
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Make sure you remove the old sim or turn off sim tray
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C4RR1LL0
Galaxy
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You don't do it like that
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C4RR1LL0
Galaxy
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Go to your t mobile account on the browser , and select your line number , then go to upgrade sim card , chose esim, type EID, after that , go to sim manager , scan qr code , and then just hit activate on TMobile site , and done
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CharlieLiuPhoto
Cosmic Ray
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For some reason, mine is now wifi calling only
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USBetaModerator
Beta Moderator
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Hello @rjbrunner2 ,

Thank you for your feedback. If you havenā€™t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung memberā€™s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

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rjbrunner2
Asteroid
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This issue has been resolved. The "Convert to eSim" works for TMobile now without any additional workaround steps. Thanks
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