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Original topic:

Crashing

(Topic created: 11-08-2021 02:30 PM)
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Jordan2077
Asteroid
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‎11-06-2021 10:16 PM in 

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This beta has been the worst for me. It's pretty laggy and my phone continously crashes to where I have to hard reset my phone cause none of the buttons work. 
5 Replies
NeonX89
Comet
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‎11-07-2021 12:03 AM in 

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So a system "lockup" crash not an application crash like it's just one of the apps? What model of Samsung you using?
Jordan2077
Asteroid
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‎11-07-2021 04:40 AM (Last edited ‎11-07-2021 04:42 AM ) in 

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Samsung galaxy s21, when I go to the my at&t app to pay my bill the phone just stops working completely.
NeonX89
Comet
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‎11-09-2021 05:37 PM in 

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I think the only fix is wait for the next few updates to pass the OS changes are locking out the app functions that can only be changed After the app updates.
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user751201tmO21
Honored Contributor
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‎11-07-2021 05:22 AM in 

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If you haven't done this yet, please do

====
Press and hold Side key until you see Power Off - select it to power off the phone.

Now, off to the Maintenance (Recovery) screen:

Press and HOLD the Volume Up key, and while holding, press and HOLD the Side key.

When the Samsung splash screen appears, release both keys. Within a few seconds, you'll see the Maintenance screen, with a number of menu options.

Use the Volume Down key to highlight Wipe Cache Partition. Press Side key, select "Yes".

Now, Use Volume key to highlight "Repair Apps" (should be last menu option). Use Side key to select it.

The phone will automagically restart. Let the phone settle down for a couple of minutes.

... see how things work now
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USBetaModerator
Beta Moderator
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‎11-08-2021 02:30 PM in 

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Hello @Jordan2077 ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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