Original topic:

Netflix

(Topic created: 10-25-2021 08:13 AM)
userc4QN9oMEZc
Cosmic Ray
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Any one notice when opening Netflix to watch the phone software crashes and restarts. Netflix then opens automatically and plays the media you were just about to watch? 
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user734264fo532
Honored Contributor
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Others have posted Netflix crashes, etc
userc4QN9oMEZc
Cosmic Ray
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Haven't seen any post this just started for me on the 3 beta.
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USBetaModerator
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Hello @userc4QN9oMEZc ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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