Buds 2 Pro connected but no sound

[Cold_Dragon23]

A few hours ago I wanted to use my SAMSUNG Galaxy Buds 2 Pro but you hear the sound of them connecting but you do not hear the media

I've tried the reset method (placing them in the case) but it doesn't work either it needs repair or what other effective method to fix that there is? 

[Benten17]

Forget them from your Bluetooth. Then open the case, with the buds in them. Then gently press down on both buds, it will reset them and then you can reconnect them. If you ever get a replacement bud, that is how you connected it with the case.

[Samsung_Moderator · Accepted solution]

Hello Cold_Dragon23, Welcome to the Community. WE understand how upsetting it is to be connected to your earbuds but not have any sound playing.

Here are some additional troubleshooting steps to try to get the sound working: https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-...

If these steps do not help, service is recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html