Just received new buds 3 pro several days ago and was excited to finally get them, the unboxing was the best part, then things went down hill from there.
No matter which tip I used I could botget a good fit on right ear bud. Then both buds started to chirp, I assumed this was low battery. Placing buds back in case wearable app showed buds at 30% case at 0%, plugged in case and no light on case, tried different cable same results. I left them plugged in and buds went to 100% case stayed 0. Trying buds again and they still chirped.
I spent abut 45 min with support and have ended up sending them back. I wanted to replace them but was told you have to return and reorder but I loose the preorder discount..so th $80 deal I got is now 130, not sure if I will reorder now.
Hello Unxguyjr, Welcome and thank you for being part of the Community. We know how disappointing it is for your new Buds to not work as expected. Samsung believes in building quality products and makes every effort to meet all customer expectations. Samsung offers a full one-year manufacturer's warranty from the date of purchase to cover the cost of any repairs that may be needed.
If you purchased the Buds from Samsung.com and are within the return period, you can contact E-Commerce by calling 1-855-726-8721 for a return authorization.
Hello Unxguyjr, Welcome and thank you for being part of the Community. We know how disappointing it is for your new Buds to not work as expected. Samsung believes in building quality products and makes every effort to meet all customer expectations. Samsung offers a full one-year manufacturer's warranty from the date of purchase to cover the cost of any repairs that may be needed.
If you purchased the Buds from Samsung.com and are within the return period, you can contact E-Commerce by calling 1-855-726-8721 for a return authorization.
