Buds 3 Pro microphone connectivity issue with Windows 11 PC's

[kaylo]

Has anyone been able to connect their Buds 3 Pro to a Windows 11 PC to use as a headset/microphone successfully? I've tried repairing, installed the buds app, and used different apps to test the microphone, but it almost never works. Teams/Zoom calls simply don't recognize the buds as a microphone.

This is incredibly disappointing, and prevents me from using these as a daily earbud.

[Robin621k]

Have you turned off Seamless Connection in the Wear app?

I think it is on by default!

[kaylo]

Yes, I have disabled it. It had no effect.

[Robin621k]

I found this video on YouTube on how to get mics working. Hope it helps

https://youtu.be/EqezNIX2lVI?si=g6YYQYfMvSg-KiAA

[kaylo]

This did not work.

[Samsung_Moderator · Accepted solution]

Hello kaylo, Welcome to the Community. We understand how disappointing it is to not be able to use the Buds 3 Pro with the PC.

Try the following:

1. Remove the buds from the Bluetooth settings on the PC.

2. Make sure the Galaxy Buds app is downloaded and fully updated on the PC. https://apps.microsoft.com/detail/9nhtlwtkfznb?hl=en-US&gl=US

3. Make sure the Bluetooth drivers on the PC are fully updated.

4. Put the earbuds in pairing mode. 

5. Try to connect to the earbuds from the Wearables app.

This video provides steps and additional suggestions for connecting the earbuds. https://www.youtube.com/watch?v=kHpSKh6FHiU

Have you tried resetting the buds and then reconnecting them? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If the troubleshooting throughout this thread does not help, we recommend submitting an error report. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

[kaylo]

It is only connected to one device at a time. I reset it but it still does not work.

[Rich_PA]

I'm having the same problem... tried all the items above.  It worked for a bit, then audio is so bad people can't hear me or there is no audio

[kaylo]

This seems to be a common issue, per this Reddit thread:

Buds3 Pro issues with Windows PC : r/galaxybuds (reddit.com)

[user_rtxuyijknhpo]

I had issues as well. It also wouldn't let me go back to my phone without having to reset the headphones and re-adding it to my phone. And are we not able to have these connected to multiple devices?